Terms & Conditions

1.Completion of the booking form and / or payment is deemed as acceptance of the terms and conditions of booking. 2.The price of your holiday includes passes for the Butlins complex. 3.We are unable to accept bookings from groups of persons of all one sex or groups less than 21 years of age. These are Butlins rules, not the caravan owners and must be adhered to. 4.The deposit payment is non-refundable. We reserve the right to resell the holiday if the final balance is not received by the arranged due date. 5.A refundable £50 bond is payable with the final balance to cover any loss or damage to the caravan or its contents. We reserve the right to deduct any loss or damage from this at our discretion. This will however be returned in full if no loss or damage is found upon checking after your departure. 6.Any loss or damage discovered upon your arrival must be reported immediately by telephone to 01522 821524 or to Guest Services otherwise you will be held responsible. 7.Full payment of the holiday must be paid 8 weeks prior to your holiday start date. Should you book 8 weeks or less from your holiday start date then the full amount will be due upon booking unless prior arrangements have been made. 8.Cheques and postal orders should be made payable to ‘ Mrs S. Allison ’ to the address on the booking form. Cash payments must be sent by registered post as no responsibility can be accepted for any loss. 9.Caravans must be vacated before 10am on the day of departure and the keys returned to Guest Services. This enables us to clean and check the caravan before the arrival of the next guest. 10.The caravan must be left in a clean and tidy condition. The hirer is responsible for all members of the party and must make good any losses, breakage or damage to the caravan or its contents during your stay. 11.No pets are allowed in the caravan under any circumstances. 12.Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance to any other persons will be asked to leave, forfeiting the rest of their holiday. 13.Keys to your caravan may be collected from 2pm on the day of your arrival from Guest Services. You will however be able to check in prior to this to collect your Butlins passes, enabling you to use all of the facilities on the Butlins complex. 14.Should your accommodation become unavailable due to circumstances beyond our control a full refund will be given. 15.Any change to the advertised entertainment or facilities on the Butlins complex is beyond our control, and we cannot accept any responsibility for this.